Return & Exchange Policy

Last Updated: [05/05/2025]

At Nichenine, we want you to love your purchase. If you’re not completely satisfied, our 7-Day Hassle-Free Return & Exchange Policy ensures a smooth resolution.

1. Eligibility

Returns/exchanges must be requested within 7 days of delivery.
Items must be unused, unwashed, and in original packaging (with tags intact).
Proof of purchase (order number/invoice) is required.

2. Return Process

Step 1: Initiate a Request

Log in to your [Nichenine account](website URL) → "Orders" → Select item → Click "Return/Exchange."
Provide a reason (e.g., wrong size, defect) and attach an unboxing video (recommended for faster resolution).

Step 2: Approval & Shipping

We’ll email a return approval within 24–48 hours.
Return Options:
- Self-Ship: Ship the item to our warehouse (address provided).
- Reverse Pickup (if available in your area):
  - Fee: ₹70 (paid by customer).
  - Two pickup attempts will be made. If unsuccessful, self-shipping is required.

Step 3: Refund/Exchange

Refunds: Processed within 7 working days after we receive the item.
- Prepaid orders: Credited to the original payment method.
- COD orders: Transferred via bank refund.
Exchanges: Shipped after we receive and inspect the returned item.

3. Important Notes

Return Fee: A nominal ₹70 applies per return to cover logistics.
Unboxing Video: Highly recommended to expedite claims for damaged/wrong items.
Non-Returnable Items: Underwear, accessories, or customized products (unless defective).
Exchanges: Limited to 1 per order and subject to stock availability.

4. Exceptions

❌ No refunds/exchanges for:

Products damaged due to customer misuse.
Orders refused at delivery (prepaid amounts forfeited).
Final sale items (marked "Non-Returnable").

5. Contact Us

For assistance:
📧 Email: [support@nichenine.com]
📱 Instagram: [@NichenineOfficial](Instagram URL)
Customer Support Hours: Mon–Sat, 10 AM–6 PM (IST). Queries resolved within 24 hours.

Policy Updates: We may revise these terms. Changes will be posted on this page.

Why Choose Nichenine?

✨ Quality Assurance | 🚚 Easy Returns | 💬 Dedicated Support